Delivery Information

Refund policy

Our policy is valid for a period of 15 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 15 days has lapsed, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

 - Product is defective

 - Product is not as described

 - Product must be in original packaging

 - Product must be unused

 - Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Shipping items

In order to return an order, you must contact us first.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 15% restocking fee.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to rokunstore@gmail.com

This document was last updated on May 13, 2021